Returns & Refunds Policy

Due to the perishable nature of our artisanal chocolates, we strive for perfection in every delivery; however, if your order arrives damaged or incorrect, we are committed to making it right. Please contact us within 24 hours of delivery to initiate a return or replacement request.

Return Process

• 1.
  Report the Issue

  Email our support team with your order number and clear photos of the damaged product or incorrect item.

• 2.
  Verification Process

  Our quality control team will review your claim within 48 hours to ensure it meets our freshness guarantee standards.

• 3.
  Return Authorization

  If a return is required, we will provide a prepaid shipping label and instructions for temperature-controlled packaging.

• 4.
  Refund or Replacement

  Once your claim is approved, we will either issue a full refund to your original payment method or dispatch a fresh replacement immediately.